Contact us
Email us and we'll get back to you, usually within one working day.
Please include the email address you use for DriveBox and, if you can, a screenshot.
Common questions
I've forgotten my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to set a new password.
I'm an instructor. Why can't I use the app yet?
DriveBox checks every ADI and PDI badge before an instructor can use the app. After you sign up and add your badge details and photos, we'll review them, usually within one working day, and let you know.
Which account should I choose?
- Learner driver: learning to drive and pass the test.
- Qualified driver or PDI: refresher or motorway lessons, or training to become an instructor.
- Driving instructor: ADIs, and PDIs on a trainee licence who give lessons. Your badge is checked by DriveBox.
Learners can switch between Learner driver, Qualified driver and PDI training in Profile → Settings → Edit profile.
How do card payments work?
Instructors set up card payments once with Stripe (Settings → Card payments). They can then send a payment request for a lesson, or sell lessons that learners buy from their profile. Learners pay by card in the app. The money goes straight to the instructor's Stripe account, and a small booking fee is added at checkout. DriveBox never sees your full card details.
Who do I talk to about a lesson, price or refund?
Instructors on DriveBox are self-employed. Lessons, prices, cancellations and refunds are agreed between you and your instructor, so please contact them first. If you think something is wrong or unsafe, email us.
How do I report a message or post?
In the ADI Community, open the post and tap ⋯ → Report. For anything else, email support@drivebox.uk with details and we'll look into it.
When can my learner see where I am?
Only after you tap On my way for a lesson. Your learner sees how far away you are and your arrival time, and sharing stops when you arrive.
How do I delete my account?
Go to Profile → Settings, scroll to the bottom and tap Delete account. You'll be asked to confirm. This permanently deletes your account and everything in it.
Staying safe
Do your own checks and be careful who you book with and send money to. Never pay someone you haven't met or can't verify. If something doesn't feel right, contact us.